Refunds

If the service is not right for you, getting your money back is simple. This page explains how to request a refund, how refunds are processed, and a few quick checks to try first.

Refund at a glance

30 days — to request a refund after your purchase.
3–5 business days — for the refund to reach your account.
Original payment method — refunds go back to the way you paid.

30-Day Money-Back Guarantee

We want you to be happy with your subscription. Every plan on Pro IPTV Smarters comes with a 30-day money-back guarantee. If the service is not right for you, contact our support team within 30 days of your purchase and we will refund you.

If you are not happy with the service for any reason after we have tried to help, we will refund the full amount. If you are not happy with the product for any reason, we will offer a refund — you just need to contact our support team and let us know what is wrong.

How to Request a Refund

To request a refund, contact our support team and include:

Your order number (from your order confirmation email).
The email address you used when you placed the order.
A short note about why you would like a refund.

Once we receive your message, we will check your order and confirm your refund. Please allow us a short time to review your request — refunds are handled in the order they are received.

How Refunds Work

Once your refund is confirmed, it is processed without delay and returned to the original payment method you used for your purchase. It usually takes 3–5 business days for the funds to reach your account, depending on your bank or payment provider.

We will confirm your refund by email, so please keep an eye on the inbox of the email address you used for your order.

Digital Service — Activated Instantly

IPTV is a digital service. Your subscription is activated as soon as your order is completed, which means your login details are sent to you immediately and the service is ready to use right away. Because the service is delivered and activated instantly, please contact our support team first if something is not working — in most cases the issue can be fixed in minutes.

A Note on Chargebacks

Please do not open a chargeback or payment dispute before contacting us. Chargebacks take time, can delay your refund, and may affect your account. If you are not happy with the service, contact our support team first and we will sort it out — including a refund within the 30-day guarantee when it applies.

Before You Request a Refund

Many problems can be fixed quickly without a refund. Before you ask for one, please try these steps — most setup issues are solved in a few minutes:

Restart your device and the IPTV player, then try again.
Check that you are using the same login details we sent you.
Try a different IPTV player or a different device.
Follow the steps in our Setup Guides for your device.
Contact our support team — we will help you get the service working.

If the problem cannot be fixed, we will of course still honour the 30-day money-back guarantee.

Frequently Asked Questions

How long do I have to request a refund?

You have 30 days from the date of your purchase to request a refund under our 30-day money-back guarantee.

How long does a refund take?

Once confirmed, your refund is processed without delay and returned to your original payment method. It usually takes 3–5 business days for the funds to reach your account, depending on your bank or payment provider.

What information do I need to provide?

Your order number, the email address you used for your order, and a short note about why you would like a refund.

Can I get a refund if my subscription is already activated?

Yes — the 30-day money-back guarantee applies to all plans. Because subscriptions are activated instantly, please contact our support team first so we can try to fix any problem before you request a refund.

Should I open a chargeback instead?

Please do not open a chargeback before contacting us. Contact our support team first and we will sort it out — including a refund within the 30-day guarantee when it applies.

Still Have Questions?

If you are not sure about your order, or you need help with your subscription, contact our support team. We are here to help — and if the service is not right for you within 30 days of your purchase, we will refund you under our 30-day money-back guarantee.

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