Order Cancellation

Last updated: November 6, 2026

If you need to cancel an order with Pro IPTV Smarters, this page explains how. Cancellation is handled by our support team — please contact our support team before your subscription is activated.

1. How to Cancel Your Order

To cancel an order, contact our support team through the website and tell us you would like to cancel. Please include:

• Your full name.
• The email address used for your order.
• Your order number.
• The plan you ordered.

Please send your cancellation request from the email address used for the order, so we can find it quickly.

2. Cancelling Before Activation Is Free

Cancelling an order before activation is free, and your order will not be activated. If you no longer need the service, contact our support team as soon as possible after ordering, and before your subscription is activated.

3. After Activation, an Order Cannot Be Cancelled

Once your subscription has been activated and delivered, the order cannot be cancelled. Activation is the point at which your service is delivered to you, so please check your plan and the number of connections carefully before ordering. If you are unsure which plan is right for you, try the $1 trial first.

4. Changing Your Order Before Activation

You can ask our support team to change your order before activation. For example, you can change to a different plan, change the number of connections, or correct a mistake in your order details. Contact our support team through the website with your order number and the change you would like, and we will confirm the updated order.

5. Confirmation

When we receive your cancellation request, our support team will review it and confirm the cancellation. Please keep your order number handy until you have received that confirmation. If you have not received a confirmation, contact our support team with your order details and we will check the status of your request for you.

6. Cancelled by Mistake?

If you cancelled an order by mistake and still want to watch, simply place a new order. If you need help with a new order, contact our support team and we will guide you through it.

7. Cancelling for a Refund

If you are cancelling because you want a refund, please also see our Refunds page, which explains the 30-day money-back guarantee and how to request a refund.

8. Need Help?

If you have any questions about cancelling or changing an order, contact our support team through the website and include your order number.

Ready to Start Watching?

Pro IPTV Smarters gives you 22,000+ live channels and 80,000+ movies & series in the United States. When you are ready for a new order, choose a plan or try the service first.

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